Competent cross-cultural communication is a crucial in our global economy. Understanding the values, attitudes and behaviors of people from various countries is very important in order to know how to do business with them. A simple misunderstanding can ruin or delay work for months.
We are happy to introduce our mentor Karen-Marie Kragelund, expert in cross-cultural and cross-functional transformation and change management with emphasis on transparent communication, team coaching and organisational development.
1. WHY is it IMPORTANT to consider cultural dimensions in communication?
2. TALKING vs. LISTENING
Verbal and non-verbal communication
What is not being said?
What was actually said?
3. GETTING your message across
Content and purpose
In time and on time
Over-communicate or under-communicate
4. The AUDIENCE
Who are you talking to?
What key needs or interest are you addressing?
How to find the right channel(s)?
5. DO’s and don’ts